Privacy Policy

1. Information We Collect

We collect information you voluntarily provide when you contact us, complete our inquiry forms, or otherwise interact with our website. This may include:

• Contact information: Name, email address, phone number, and business name.
• Business information: Company size, industry, and service requirements you share with us.
• Communication data: Messages, inquiries, and correspondence you send us.
• Technical data: IP address, browser type, pages visited, and time spent on our site (collected automatically via analytics tools).

We do not collect sensitive personal data such as financial account numbers, government identification numbers, or health information through our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our services
• Schedule and conduct consultations or discovery calls
• Process service agreements and manage client engagements
• Send relevant updates, service information, or follow-up communications
• Improve our website functionality and user experience
• Comply with legal obligations

We will not use your information to send unsolicited marketing communications without your prior consent.

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Service providers: Trusted third-party tools that help us operate our business (e.g., email platforms, analytics services), bound by confidentiality agreements.
• Legal requirements: When required by applicable law, court order, or government authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

4. Data Security

We implement appropriate technical and organisational security measures to protect your information against unauthorised access, loss, or alteration. These measures include:

• Encrypted data transmission (TLS/HTTPS)
• Access controls and role-based permissions for internal systems
• Regular security reviews of our processes and systems
• Staff trained on data handling obligations

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience and understand how visitors use our site. Types of cookies we may use:

• Essential cookies: Required for basic website functionality.
• Analytics cookies: Help us understand site usage patterns (e.g., page views, referral sources). We prefer privacy-respecting analytics tools that do not track individuals across sites.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that inaccurate or incomplete information be corrected.
• Deletion: Request deletion of your personal information, subject to legal retention obligations.
• Restriction: Request that we restrict processing of your information in certain circumstances.
• Portability: Request your data in a commonly used, machine-readable format.
• Objection: Object to processing of your information for direct marketing or other purposes.

To exercise any of these rights, contact us at hi_km@icloud.com. We will respond within 30 days.

7. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. Inquiry data from non-clients is typically retained for 12 months. Active client data is retained for the duration of the engagement plus any legally required retention period thereafter.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Forms for inquiries). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

9. Children's Privacy

Our services are intended for business professionals aged 18 and over. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Material changes will be communicated via our website with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

For privacy-related questions, requests, or concerns, please contact us: